I have to tell you of my experience with Weber technical support.
We were having a barbeque the other day and the back burner wouldn’t light on my new Weber Grill. I was out trying to get the meat started and the dang grill wouldn’t light and I was getting a bit frustrated. Fortunately our guests were running late.
I came inside and did an internet search to see if there was a known problem with the grill. While I was on Weber’s site looking for an answer to my problem, I noticed that they had a 24×7 technical support line. I called and almost immediately was talking to a Weber Grill Expert.
She walked me through the things that she thought would cause the problem. The first was similar to one of the troubleshooting steps that I went through trying to light my Camp Chef stove. If the regulator on the grill detects a pressure change, it will shut off the valve and not let any fuel through the hose. This is to keep us from blowing ourselves up. She had me turn off the grill for a few minutes (including the valve on the propane tank) and then gradually open the valve on the tank to allow the regulator on the hose to reset itself if it had kicked in.
This didn’t solve the problem, but I learned a good troubleshooting step and wanted to pass it along.
She mentioned that if the grill had sat over the winter that sometimes bugs and spiders crawl up into the gas tubes and restrict the flow of gas into the burners. This can be fixed by blowing out the system with an air compressor or canned air.
The next thing she had me do was to light the back burner manually. It started right up. As I got to looking at the crossover pipe, I noticed that something had dripped onto the pipe and was restricting the flame on about 1″ of pipe. This was causing the flame not to light on the back half of the crossover pipe and keeping my back burner from lighting.
So I was happy that I had found out what the problem was. I was able to get the back burner lit by hand and take care of my guests.
The cool part about the whole experience was the fact that I got a new Crossover pipe in my mailbox via FedEx a couple of days later. That was awesome customer service. I strongly recommend Weber products because of the technical support experience that I had.
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- 5 Tips for Troubleshooting Low Flame Output on your BBQ Grill Several questions have been asked on my Weber Technical Support...
About Dave
I’ve been having problems getting my burners
to increase their flame more than a tiny amount.
This happens no matter how high I turn up the
knobs.
I have a weber 3 burner gas grill and would like to roast a 8/10 lb standing beef rib roast, any suggestions??
I recently converted to natural gas and also purchased converter package which was installed by the gas company. When we lit the stove top on the grill we got a good strong flame. But we also lit the three barbecue lines and weonly got weak flame and mostly yellow. What can I do to correct this problem? Mind you we spent nearly$200 for the conversion kit. Thanks.
Two weeks ago I could not get my 3 burner grill to heat up past 250′ when the three control knobs were set on high. Usually the temp goes above 400′, so I changed the bottle even though it felt like it had gas in it.
Last friday I used it and it worked fine but today it only heats up to 250′
What do you think the problem could be?
Larry
When lighting our grill (Weber – Silver) only the first/front tube will light.
The entire grill had a thorough cleaning in the Fall
Any suggestions?
Thank you,
Weber gas grill wont heat past 350 degrees. tank is full and not leaking.
What could be causing a weber gas grill not to heat past 350 degrees?
Our Weber gas grill will not heat past 250. Any suggestions as how to fix the problem?
V ONeel, Check out our post on Troubleshooting low flame output at: http://barbequelovers.com/grills/caring-for-your-bbq/troubleshooting-low-flame-output-on-your-barbeque-grill
Dave
I have a weber grill100 series that ues a small propane bottle. My problem is I cant get the flame to go up it has a very small flame. I got it mother’s day this year.
i just purchased weber E20 Genesis, cannot get the electric ignition to light the burners