Comments on: Weber Grill Technical Support Experience

By: Audrey

Audrey — Sat, 07 Apr 2012 14:12:17 +0000

My weber grill goes on fire once a season. I usually end up ruining my dinner because black smoke and flames are billowing out of my BBQ. We have one that has no coals on the side but rather just slanted sides. The sides seem to collect the grease and small bits that fall off the meat you cook and this is what catches on fire. There is also a catch tray on the bottom but it is the sides that are a problem. I am at the point of returning it or selling it and getting another one. I have owned it 4 years and have had 3 fires. I had different one before for 10 years and no fires!

By: Olejoe

Olejoe — Wed, 15 Feb 2012 05:56:25 +0000

I have a natural gas barbeque that I want to convert to propane. What all has to be changed to do this? Also I am new to this and find it very interesting, where do I go to find my answer?

By: Dave

Dave — Fri, 28 Oct 2011 12:49:36 +0000

Hmmm…I am not an expert, but it feels to me like something may be up with the regulator and they are trying to get it to reset by turning everything off and then gradually turning it back on.

See the post on Troubleshooting low or yellow flame output on your BBQ

My initial thought would be to contact technical support again and get them to diagnose the problem why they are having you open the propane valve so slowly…

If the grill is still under warranty, you could ask them to send you a replacement regulator…but I would pin them down first as to what they think the problem is so you can get whatever is not working correctly fixed…

By: Evo

Evo — Thu, 27 Oct 2011 20:45:42 +0000

I have a Weber silver that has been giving me fits with this problem.

I talked to customer service and they said to turn all knobs to OFF position and the propane tank OFF.

THEN…

she said to gradually open the propane tank by turning the knob on top one quarter of a turn ONLY and then wait 15 seconds.

Do I really need to tell ya that this takes FOREVER? PLUS it doesn’t always work!

Sometimes I get lucky and get full flame and good heat and other times I can work thru the process and end up going inside to cook on the stove.

WTH…this was an EXPENSIVE GRILL!

By: Dave

Dave — Tue, 11 Oct 2011 04:21:37 +0000

Hey Ron,

Check out the post on Troubleshooting low flame output on your BBQ Grill at: http://barbequelovers.com/grills/caring-for-your-bbq/troubleshooting-low-flame-output-on-your-barbeque-grill

Thanks
Dave

By: Ron S

Ron S — Sat, 08 Oct 2011 17:28:40 +0000

Have a weber natural gas grill genesis 320. Can not get above 400 degrees, tested for leaks, no leaks what is wrong?

By: ash

ash — Tue, 10 May 2011 15:09:31 +0000

i have a weber 300. bought last year and now having problem. New tank of gas… so that is not the problem.. The inner burner is lighting but once I turn on the outter one.. the inner will not stay on and the outter one will not stay alight.. any suggestion….

By: Rick M.

Rick M. — Wed, 30 Mar 2011 23:25:14 +0000

I lit my grill and there were flames coming from where the first burner and the regulator meet. Should something be replaced or just adjusted. The flames were not “shooting” out.

By: fred

fred — Sun, 06 Mar 2011 12:15:56 +0000

can’t get the burner to lite it lites uo where the air and gas mix up in that little window ?

By: Mike

Mike — Mon, 20 Dec 2010 01:01:29 +0000

My Weber Q would not heat above 200. I read a tip that says you MUST have the controls set to off when you open the tank valve (which I always close after cooking) and then open the controls for outer and inner grills. It jumped up to 550 almost immediately.

By: charles price

charles price — Fri, 03 Sep 2010 01:10:19 +0000

i just purchased weber E20 Genesis, cannot get the electric ignition to light the burners

By: ELLEN JOHNSON

ELLEN JOHNSON — Mon, 26 Jul 2010 00:00:45 +0000

I have a weber grill100 series that ues a small propane bottle. My problem is I cant get the flame to go up it has a very small flame. I got it mother’s day this year.

By: Dave

Dave — Thu, 01 Jul 2010 03:38:07 +0000

V ONeel, Check out our post on Troubleshooting low flame output at: http://barbequelovers.com/grills/caring-for-your-bbq/troubleshooting-low-flame-output-on-your-barbeque-grill

Dave

By: V ONeel

V ONeel — Wed, 30 Jun 2010 17:10:54 +0000

Our Weber gas grill will not heat past 250. Any suggestions as how to fix the problem?

By: Clyde

Clyde — Sun, 09 Aug 2009 17:40:05 +0000

What could be causing a weber gas grill not to heat past 350 degrees?

By: Clyde

Clyde — Sun, 09 Aug 2009 17:38:21 +0000

Weber gas grill wont heat past 350 degrees. tank is full and not leaking.

By: Allan Stanford

Allan Stanford — Thu, 21 May 2009 12:45:42 +0000

When lighting our grill (Weber – Silver) only the first/front tube will light.

The entire grill had a thorough cleaning in the Fall

Any suggestions?

Thank you,

By: Troubleshooting low or yellow flame output on a Barbeque Grill | Barbecue Lovers

Sun, 12 Apr 2009 18:01:41 +0000

[...] questions have been asked on my Weber Technical Support Experience blog post regarding low flame output or yellow flame output on a BBQ Grill burner, so I thought I [...]

By: Larry Downey

Larry Downey — Mon, 09 Mar 2009 22:02:37 +0000

Two weeks ago I could not get my 3 burner grill to heat up past 250′ when the three control knobs were set on high. Usually the temp goes above 400′, so I changed the bottle even though it felt like it had gas in it.
Last friday I used it and it worked fine but today it only heats up to 250′
What do you think the problem could be?

Larry

By: michael logrande

michael logrande — Thu, 18 Dec 2008 19:55:27 +0000

I recently converted to natural gas and also purchased converter package which was installed by the gas company. When we lit the stove top on the grill we got a good strong flame. But we also lit the three barbecue lines and weonly got weak flame and mostly yellow. What can I do to correct this problem? Mind you we spent nearly$200 for the conversion kit. Thanks.